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Frequently Asked Questions

The following are the most frequently asked questions Eataly Vino - NYC Flatiron has heard from its users. If you have a question or would like to tell us about a great bottle of wine, please Contact Eataly Vino - NYC Flatiron, we're interested in hearing from you.
Q. How accurate is your inventory?
A. Eataly Vino updates the inventory twice a day, around 2pm and 7pm. We have a fast-moving store and apologize in advance for items being sold out in store and still show available on the website. 
Q. Do you charge my card as soon as an order is placed?
A. No. We put a pending hold on the amount while we confirm the quantity and availability of the wine. Once confirmed, we will charge your card in full.
Q. Do you ship out orders when placed?
A. Our shipping partner picks up on Mondays, Wednesdays and Fridays but will hold for weather at either your request or if we feel the weather conditions are not favorable to ship wine. Local delivery is seven days a week but can take some time to process. 
Q. I don't see the wine I want listed on your website. Is it available?
A. If you are looking for something and don't see it, use the Purchase Request form and we will check on availability. 
Q. What are your shipping fees?
A. We offer free shipping on all orders over $200 in New York City and New York State. Orders under $200 incur a $25 fee. For outside of New York we offer free shipping on all orders over $250. Orders under $250 incur a $25 fee. 
Q. Can I place an order for pickup in store?
A. Yes. You can choose in-store pickup at checkout. We will hold your order here for up to 60 days. Just give your name and the order number when you come to pickup and we will retrieve your order. 
Q. What is your discount policy?
A. There are no discounts on Wine Clubs, Gift Boxes or Spirits. We offer discounts on still and sparkling wine. We offer case discounts of 5% off a 6 bottle mix and match and of 10% off a 12 bottle mix and match discount. Spirits will not discount but will count towards the bottle total to achieve the discount. Items on sale will not be discounted and other promotions will not discount on top of the case discounts. 
Q. The image I see of the wine is from a different vintage than stated. Which vintage do you have?
A. Vintages change faster than we can photograph bottles so always refer to the name and not the picture to identify the year of production.
Q. Can I use a gift card to place an order online?
A. Gift cards are only valid in-store.